Security & Compliance

1. Security Overview

At TrustedSender, security is not just a feature—it's the foundation of everything we do. We implement a comprehensive, multi-layered security approach that protects your data at every level, from infrastructure to application to personnel.

1.1 Security Philosophy

Our security philosophy is built on three core principles:

Security by Design: Security is integrated into every aspect of our platform from the ground up
Defense in Depth: Multiple layers of security controls provide comprehensive protection
Continuous Improvement: Regular assessments and updates ensure our security measures evolve with emerging threats

2. ISO 27001:2022 Certification

2.1 Information Security Management System

TrustedSender maintains ISO 27001:2022 certification, the international standard for information security management. This certification demonstrates our commitment to:

Systematic approach to managing sensitive information
Risk assessment and treatment procedures
Continuous improvement of security practices
Regular audits and compliance monitoring
Employee security training and awareness

2.2 Control Framework

Our ISO 27001:2022 implementation includes controls across all domains:

Organizational Controls: Information security policies, roles, and responsibilities
People Controls: Background checks, security training, and access management
Physical Controls: Data center security, environmental controls, and asset management
Technological Controls: Access control, cryptography, and system security

3. Infrastructure Security

3.1 Data Center Security

Our infrastructure is hosted in Tier IV data centers with the highest security standards:

Physical Security: 24/7 security personnel, biometric access controls, and video surveillance
Environmental Controls: Redundant power systems, climate control, and fire suppression
Network Security: DDoS protection, intrusion detection, and traffic filtering
Redundancy: Multiple data centers with automatic failover capabilities

3.2 Cloud Security

We leverage enterprise-grade cloud infrastructure with additional security layers:

Provider Security: AWS and Google Cloud with SOC 2, ISO 27001, and PCI DSS compliance
Network Segmentation: Isolated environments and private networks
Access Controls: Role-based access control (RBAC) and least privilege principles
Monitoring: Real-time security monitoring and alerting

4. Application Security

4.1 Secure Development Lifecycle

Our development process follows industry best practices for secure software development:

Security Requirements: Security considerations integrated into all requirements
Secure Design: Threat modeling and security architecture reviews
Secure Coding: OWASP guidelines and static code analysis
Security Testing: Penetration testing, vulnerability scanning, and security reviews
Secure Deployment: Automated security checks and secure deployment pipelines

4.2 API Security

Our APIs implement comprehensive security measures:

Authentication: Multi-factor authentication and API key management
Authorization: Fine-grained access controls and permission management
Rate Limiting: Protection against abuse and DDoS attacks
Input Validation: Comprehensive input sanitization and validation
Audit Logging: Complete audit trails for all API interactions

5. Data Protection

5.1 Encryption

All data is protected with industry-standard encryption:

Data in Transit: TLS 1.3 encryption for all communications
Data at Rest: AES-256 encryption for stored data
Key Management: Hardware Security Modules (HSMs) for key storage
Email Encryption: End-to-end encryption for sensitive communications

5.2 Data Classification and Handling

We implement a comprehensive data classification system:

Classification Levels: Public, Internal, Confidential, and Restricted
Handling Procedures: Specific procedures for each classification level
Access Controls: Role-based access based on data sensitivity
Data Loss Prevention: Monitoring and prevention of unauthorized data exfiltration

6. Access Control and Identity Management

6.1 User Authentication

Robust authentication mechanisms protect access to our systems:

Multi-Factor Authentication: SMS, authenticator apps, and hardware tokens
Password Policies: Strong password requirements and regular rotation
Single Sign-On: SAML 2.0 and OAuth 2.0 integration
Session Management: Secure session handling and timeout policies

6.2 Access Management

Comprehensive access control ensures only authorized users can access systems:

Role-Based Access Control: Granular permissions based on job functions
Privileged Access Management: Special handling for administrative accounts
Access Reviews: Regular review and recertification of access rights
Just-In-Time Access: Temporary elevation of privileges when needed

7. Security Monitoring and Incident Response

7.1 Security Monitoring

24/7 security monitoring detects and responds to threats:

Security Information and Event Management (SIEM): Centralized log collection and analysis
Intrusion Detection Systems: Network and host-based intrusion detection
Behavioral Analytics: Machine learning-based threat detection
Vulnerability Scanning: Regular automated vulnerability assessments

7.2 Incident Response

Comprehensive incident response procedures ensure rapid threat containment:

Response Team: Dedicated security incident response team
Response Procedures: Documented procedures for various incident types
Communication Plans: Clear communication protocols for stakeholders
Post-Incident Review: Lessons learned and process improvement

8. Compliance and Certifications

8.1 Industry Standards

We maintain compliance with multiple industry standards and regulations:

ISO 27001:2022: Information Security Management System
SOC 2 Type II: Security, Availability, and Confidentiality controls
GDPR: European Union data protection compliance
CCPA: California Consumer Privacy Act compliance
CAN-SPAM: Email marketing compliance

8.2 Regular Audits

Continuous compliance monitoring through regular audits:

Internal Audits: Quarterly internal security assessments
External Audits: Annual third-party security audits
Penetration Testing: Quarterly penetration testing by certified professionals
Vulnerability Assessments: Monthly automated vulnerability scanning

9. Employee Security

9.1 Background Checks

Comprehensive screening ensures trustworthy personnel:

Pre-Employment Screening: Criminal background checks and reference verification
Ongoing Monitoring: Regular background checks for existing employees
Security Clearances: Enhanced screening for sensitive roles

9.2 Security Training

Regular security training keeps our team security-aware:

Initial Training: Security orientation for all new employees
Annual Training: Refresher training on security policies and procedures
Phishing Simulations: Regular phishing awareness training
Security Updates: Ongoing education on emerging threats

10. Business Continuity and Disaster Recovery

10.1 Business Continuity

Comprehensive business continuity planning ensures service availability:

Business Impact Analysis: Assessment of critical business functions
Recovery Objectives: Defined RTO and RPO for all systems
Alternate Sites: Secondary locations for critical operations
Communication Plans: Customer and stakeholder communication procedures

10.2 Disaster Recovery

Robust disaster recovery capabilities minimize service disruption:

Data Backup: Automated daily backups with point-in-time recovery
Geographic Redundancy: Data replicated across multiple regions
Recovery Testing: Regular testing of recovery procedures
Automated Failover: Automatic failover to backup systems

11. Third-Party Security

11.1 Vendor Security

Comprehensive vendor security assessment and monitoring:

Security Questionnaires: Detailed security assessments for all vendors
Contract Requirements: Security requirements in vendor contracts
Ongoing Monitoring: Regular review of vendor security posture
Incident Notification: Vendor security incident reporting requirements

11.2 Sub-processor Management

Strict controls for data processing sub-contractors:

Data Processing Agreements: Legally binding security obligations
Security Audits: Right to audit sub-processor security controls
Change Notification: Advance notice of sub-processor changes
Liability Provisions: Clear liability for sub-processor security failures

12. Security Metrics and Reporting

12.1 Key Performance Indicators

Regular reporting on security performance metrics:

Security Incidents: Number and severity of security incidents
Vulnerability Management: Time to patch and vulnerability status
Access Reviews: Completion rates and findings
Training Completion: Security training participation rates

12.2 Executive Reporting

Regular security reporting to executive management and board:

Monthly Reports: Security status and incident summaries
Quarterly Reviews: Comprehensive security program review
Annual Assessment: Year-end security program evaluation
Risk Updates: Emerging security risks and mitigation strategies

13. Security Contact Information

For security-related inquiries, incidents, or concerns, please contact us:

Security Team:

Email: security@trustedsender.co

Phone: +1 (555) 123-4567

Data Protection Officer:

Email: dpo@trustedsender.co