1. Acceptance of Terms

By accessing and using TrustedSender's email infrastructure services ("Services"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of our Services, including our website, API, dashboard, and any related software or services provided by TrustedSender ("we," "us," or "our").

2. Description of Services

TrustedSender provides enterprise-grade email infrastructure services including:

2.1 Core Services

• Email API: High-performance REST API for sending transactional and marketing emails
• Domain Management: Professional domain setup, authentication, and monitoring
• Email Analytics: Comprehensive delivery tracking and performance metrics
• Bulk Email Solutions: Scalable infrastructure for high-volume email campaigns
• Security Features: Advanced spam protection, authentication, and compliance tools
• Support Services: 24/7 technical support and account management

2.2 Service Levels

We commit to maintaining 99.9% uptime for our core services, with real-time monitoring and proactive issue resolution.

3. User Accounts and Registration

3.1 Account Creation

• You must provide accurate, complete, and current information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You must be at least 18 years old or have parental consent to use our services
• One account per individual or organization is permitted

3.2 Account Security

• You are responsible for all activities under your account
• You must notify us immediately of any unauthorized access
• We recommend enabling two-factor authentication for enhanced security

4. Acceptable Use Policy

You agree to use our Services only for lawful purposes and in accordance with these Terms:

4.1 Prohibited Activities

• Sending spam, unsolicited emails, or engaging in email harvesting
• Violating any applicable laws or regulations
• Attempting to gain unauthorized access to our systems
• Interfering with the proper functioning of our Services
• Using our Services for illegal or fraudulent activities

4.2 Email Content Standards

• All emails must comply with CAN-SPAM Act and other applicable regulations
• Content must not be misleading, deceptive, or contain false information
• Proper unsubscribe mechanisms must be included in marketing emails
• Respect recipient preferences and opt-out requests

5. Data Protection and Privacy

We are committed to protecting your data and maintaining compliance with international standards:

5.1 GDPR Compliance

• Full compliance with General Data Protection Regulation requirements
• Clear data processing agreements and privacy policies
• User rights management and data portability
• Regular privacy impact assessments

5.2 ISO 27001:2022 Standards

• Certified information security management system
• Comprehensive security controls and risk management
• Regular security audits and continuous improvement
• Employee security training and awareness programs

6. Service Availability and Support

6.1 Uptime Commitment

• 99.9% uptime guarantee for core email delivery services
• Real-time monitoring and proactive issue detection
• Automated failover and disaster recovery systems
• Regular maintenance windows with advance notice

6.2 Support Services

• 24/7 technical support via email and live chat
• Priority support for enterprise customers
• Comprehensive documentation and knowledge base
• Regular training and onboarding sessions

7. Payment Terms and Billing

7.1 Pricing Structure

• Transparent, usage-based pricing with no hidden fees
• Monthly billing cycles with detailed usage reports
• Volume discounts for high-volume customers
• Enterprise pricing available for custom requirements

7.2 Payment Processing

• Secure payment processing via Stripe and PayPal
• Multiple payment methods accepted
• Automatic billing with payment failure notifications
• Refund policies for service interruptions

8. Service Level Agreements

8.1 Performance Metrics

• Email delivery rate: 99.5% minimum
• API response time: 200ms average
• Support response time: 2 hours for critical issues
• System availability: 99.9% monthly uptime

8.2 Compensation for Failures

• Service credits for uptime below 99.9%
• Proportional billing adjustments for service interruptions
• Escalation procedures for extended outages

9. Security and Compliance

9.1 Security Measures

• End-to-end encryption for all data in transit and at rest
• Multi-factor authentication and role-based access controls
• Regular security audits and penetration testing
• Intrusion detection and prevention systems
• Secure development practices and code reviews

9.2 Compliance Certifications

• ISO 27001:2022 Information Security Management System
• SOC 2 Type II compliance for security controls
• GDPR compliance for EU data protection
• CCPA compliance for California residents

10. Intellectual Property Rights

10.1 Our Rights

• All software, documentation, and proprietary technology remain our property
• You retain ownership of your content and data
• We grant you a limited, non-exclusive license to use our Services

10.2 Your Rights

• You retain full ownership of your email content and data
• You may use our Services for your business operations
• You can export your data at any time

11. Limitation of Liability

11.1 Liability Limits

• Our total liability is limited to the amount paid for services in the 12 months preceding the claim
• We are not liable for indirect, incidental, or consequential damages
• Force majeure events are excluded from liability

11.2 Indemnification

• You agree to indemnify us against claims arising from your use of our Services
• We will defend you against third-party claims related to our Services

12. Termination and Suspension

12.1 Termination by You

• You may cancel your account at any time with 30 days notice
• Data will be retained for 90 days after cancellation
• Final billing will be prorated based on actual usage

12.2 Termination by Us

• We may terminate services for violations of these Terms
• 30 days notice will be provided for non-violation terminations
• Immediate suspension for security threats or illegal activities

13. Dispute Resolution

13.1 Resolution Process

• Direct communication to resolve issues amicably
• Escalation to senior management if needed
• Mediation services available for complex disputes
• Legal action as a last resort

13.2 Governing Law

These Terms are governed by the laws of [Your Jurisdiction], with disputes resolved in the courts of [Your Jurisdiction].

14. Changes to Terms

14.1 Modification Process

• We may update these Terms with 30 days advance notice
• Material changes will be communicated via email
• Continued use constitutes acceptance of new Terms
• Previous versions are archived and available upon request

14.2 Notification Methods

• Email notifications to registered users
• Website banner announcements
• Dashboard notifications and alerts

15. Contact Information

For questions about these Terms of Service, please contact us:

16. Additional Agreements

16.1 Data Processing Agreement

For EU customers, a separate Data Processing Agreement (DPA) applies and is incorporated by reference.

16.2 Service Level Agreements

Enterprise customers may have additional SLAs with specific performance guarantees and compensation terms.

16.3 Acceptable Use Policy

Our Acceptable Use Policy provides detailed guidelines for proper service usage and is part of these Terms.

17. Severability and Waiver

17.1 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17.2 Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy and any additional agreements, constitute the entire agreement between you and TrustedSender regarding our Services.

19. Compliance and Certifications

We maintain several certifications and compliance frameworks:

19.1 ISO 27001:2022

• Information Security Management System certification
• Regular audits and continuous improvement
• Risk-based approach to security management

19.2 Additional Standards

• SOC 2 Type II compliance for security controls
• GDPR compliance for EU data protection
• Industry-specific security standards